--- title: The “You have no viewing privileges” error is displayed description: test --- [Skip to content](https://help.cloudsign.jp/en/articles/1386789#main-content) - [English](https://help.cloudsign.jp/en/articles/1386789) - [日本語](https://help.cloudsign.jp/ja/articles/1386789) English Show submenu for translations [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png)](https://help.cloudsign.jp/en/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.cloudsign.jp/en/articles/1386789) - [日本語](https://help.cloudsign.jp/ja/articles/1386789) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [CloudSign Help Center](https://help.cloudsign.jp/en?hsLang=en) 2. [Troubleshooting](https://help.cloudsign.jp/en/troubleshooting?hsLang=en) 3. [Input items / consent related](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#input-items-consent-related) # The “You have no viewing privileges” error is displayed When you open the confirmation request email for a document, “You have no viewing privileges” may be displayed. The required solution depends on the screen that is displayed. ### Contents 1. [Only “You have no viewing privileges” is displayed](https://help.cloudsign.jp/en/articles/1386789#N1) 2. [“The page term of validity may have expired” is displayed](https://help.cloudsign.jp/en/articles/1386789#N2)   --- ### 1. Only “You have no viewing privileges” is displayed [![privilegeErr1](https://help.cloudsign.jp/hs-fs/hubfs/privilegeErr1.png?width=670&height=372&name=privilegeErr1.png)](https://help.cloudsign.jp/hubfs/privilegeErr1.png?hsLang=en) #### Cause The error may be caused by one of the following. 1. The recipient has a CloudSign account with a different email address to the one you sent documents to 2. The recipient forwarded the email to a different email address to try to view the document. #### Solution Solve the error with one of the following solutions. 1. Logout from CloudSign once 2. Open the URL in an Incognito Window   ---   ### 2. “The page term of validity may have expired” is displayed [![privilegeErr2](https://help.cloudsign.jp/hs-fs/hubfs/privilegeErr2.png?width=670&height=372&name=privilegeErr2.png)](https://help.cloudsign.jp/hubfs/privilegeErr2.png?hsLang=en) #### Cause The error may be caused by one of the following. 1. The URL term of validity has expired 2. A reminder email has been sent, but the recipient is clicking the URL in the initial confirmation request email The URL of the confirmation request email is valid for 10 days. Note that if you have sent a reminder email, the URL of the initial confirmation request email will become invalid, even if it is still during the term of validity. #### Solution Try the following, in order. 1. Check whether or not you have received an email from CloudSign with the title \[Resend\] 2. (if you have) Click the URL in that email 3. 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