Neither members nor team administrators are able to change their own email address.

Your email address can only be changed by a “team administrator" other than yourself.

Note that email addresses cannot be changed if you have a Free Plan account.

As CloudSign is a system that mainly uses email addresses to ensure the identity of users, it is extremely important to verify “whether or not a particular user was using a specific email address at the time the contract was concluded.”

Designing the system such that email addresses can be easily changed would adversely affect how identities are verified. This design has been utilized because in the event of a dispute, there is a high risk that it would be difficult for a user who changed their email address, as well as other parties, to substantiate a claim.

The majority of customers subscribed to the Standard Plan or higher use the service with multiple users, so the system allows email addresses to be changed considering the high possibility of transfers or changes to members using the account. “Only team administrators can change email addresses” as outlined below, which means the service can be provided while balancing the associated risks and user needs.

Free Plan users

Unfortunately if you have a Free Plan account, you are not permitted to change your email address due to the reasons outlined above.

In this case, please Delete your account, then Register an account using a different, new email address.

Paid plan users

Email addresses can be changed using the operations outlined below.

How to change email addresses

1. In the “メンバー (Members) ” section that team administrators can check on the Manage Settings screen, select the email address to change.

2. Enter the email address to change to.

3. Click “保存 (Save) ” to complete the team administrator process.

After changing email addresses

The email address that was used before the change will receive an email outlining the updated account information.

The email address that is used after the change will receive an email outlining how to set a new password, so follow the instructions to set a password.

Members

  1. Contact your “team administrator” with your request to change your email address.

  2. You will be notified by email after your team administrator has changed your email address.

  3. Reset your password using your new email address.

This completes the required changes. Concluded documents and other settings will all be available from the new email address.

Team administrators

■Changing your own email address.

  1. Contact a different “team administrator” with your request to change your email address.

  2. You will be notified by email after your team administrator has changed your email address.

  3. Reset your password using your new email address.

This completes the required changes. Concluded documents and other settings will all be available from the new email address.

■ If you are the only “team administrator”

  1. Grant another member “team administrator rights.”

  2. If there are no other members available, please Add a member.

  3. Next, contact the member you granted the team administrator rights to with your request to change your email address.

  4. You will be notified by email after your team administrator has changed your email address.

  5. Reset your password using your new email address.

This completes the required changes. Concluded documents and other settings will all be available from the new email address.

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