--- title: Changing email addresses description: test --- [Skip to content](https://help.cloudsign.jp/en/articles/2002232#main-content) - [English](https://help.cloudsign.jp/en/articles/2002232) - [日本語](https://help.cloudsign.jp/ja/articles/2002232) English Show submenu for translations [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png)](https://help.cloudsign.jp/en/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.cloudsign.jp/en/articles/2002232) - [日本語](https://help.cloudsign.jp/ja/articles/2002232) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [CloudSign Help Center](https://help.cloudsign.jp/en?hsLang=en) 2. [Setting ・Administrator privilege](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en) 3. [Administrator settings](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#administrator-settings) # Changing email addresses `Paid plans`, `team administrator` Neither members nor team administrators are able to **change their own email address.** **Your email address can only be changed by a “team administrator" other than yourself.** Note that email addresses cannot be changed if you have a Free Plan account.   As CloudSign is a system that mainly uses email addresses to ensure the identity of users, it is extremely important to verify “whether or not a particular user was using a specific email address at the time the contract was concluded.” Designing the system such that email addresses can be easily changed would adversely affect how identities are verified. This design has been utilized because in the event of a dispute, there is a high risk that it would be difficult for a user who changed their email address, as well as other parties, to substantiate a claim. The majority of customers subscribed to the Paid plans use the service with multiple users, so the system allows email addresses to be changed considering the high possibility of transfers or changes to members using the account. “Only team administrators can change email addresses” as outlined below, which means the service can be provided while balancing the associated risks and user needs. ### Free Plan users Unfortunately if you have a Free Plan account, you are not permitted to change your email address due to the reasons outlined above. In this case, please [Delete your account](https://help.cloudsign.jp/en/articles/2092187?hsLang=en), then [Register an account](https://www.cloudsign.jp/) using a different, new email address. ### Paid plan users Email addresses can be changed using the operations outlined below. #### How to change email addresses 1\. In the “[メンバー](https://www.cloudsign.jp/accounts/1) (Members) ” section that team administrators can check on the Manage Settings screen, select the email address to change. [![EmailUpdate1](https://help.cloudsign.jp/hs-fs/hubfs/EmailUpdate1.png?width=670&height=370&name=EmailUpdate1.png)](https://help.cloudsign.jp/hubfs/EmailUpdate1.png?hsLang=en) 2\. Enter the email address to change to. [![EmailUpdate2](https://help.cloudsign.jp/hs-fs/hubfs/EmailUpdate2.png?width=652&height=481&name=EmailUpdate2.png)](https://help.cloudsign.jp/hubfs/EmailUpdate2.png?hsLang=en) 3\. Click “保存 (Save) ” to complete the team administrator process. #### After changing email addresses The email address that was used before the change will receive an email outlining the updated account information. [![EmailUpdate3](https://help.cloudsign.jp/hs-fs/hubfs/EmailUpdate3.png?width=670&height=306&name=EmailUpdate3.png)](https://help.cloudsign.jp/hubfs/EmailUpdate3.png?hsLang=en) The email address that is used after the change will receive an email outlining how to set a new password, so follow the instructions to set a password. [![EmailUpdate4](https://help.cloudsign.jp/hs-fs/hubfs/EmailUpdate4.png?width=670&height=425&name=EmailUpdate4.png)](https://help.cloudsign.jp/hubfs/EmailUpdate4.png?hsLang=en) #### Members 1. Contact your “team administrator” with your request to change your email address. 2. You will be notified by email after your team administrator has changed your email address. 3. Reset your password using your new email address. This completes the required changes. Concluded documents and other settings will all be available from the new email address. #### Team administrators **■Changing your own email address.** 1. Contact a different “team administrator” with your request to change your email address. 2. You will be notified by email after your team administrator has changed your email address. 3. Reset your password using your new email address. This completes the required changes. Concluded documents and other settings will all be available from the new email address. **■ If you are the only “team administrator”** 1. [Grant](https://help.cloudsign.jp/en/articles/2282293?hsLang=en) another member “team administrator privilege.” 2. If there are no other members available, please [Add a member](https://help.cloudsign.jp/ja/articles/385226?hsLang=en). 3. Next, contact the member you granted the team administrator privilege to with your request to change your email address. 4. You will be notified by email after your team administrator has changed your email address. 5. Reset your password using your new email address. This completes the required changes. Concluded documents and other settings will all be available from the new email address. - [FAQ](https://help.cloudsign.jp/en/faq?hsLang=en#main-content) - [About CloudSign](https://help.cloudsign.jp/en/faq?hsLang=en#about-cloudsign) - [About documents](https://help.cloudsign.jp/en/faq?hsLang=en#about-documents) - [About operation](https://help.cloudsign.jp/en/faq?hsLang=en#about-operation) - [notification emails](https://help.cloudsign.jp/en/faq?hsLang=en#notification-emails) - [Plans](https://help.cloudsign.jp/en/plans?hsLang=en#main-content) - [Free plan](https://help.cloudsign.jp/en/plans?hsLang=en#free-plan) - [Paid Plan](https://help.cloudsign.jp/en/plans?hsLang=en#paid-plan) - [Free option](https://help.cloudsign.jp/en/plans?hsLang=en#free-option) - [Paid option](https://help.cloudsign.jp/en/plans?hsLang=en#paid-option) - [Collaboration plan](https://help.cloudsign.jp/en/plans?hsLang=en#collaboration-plan) - [Email address setting and login setting](https://help.cloudsign.jp/en/email-address-setting-and-login-setting?hsLang=en#main-content) - [login](https://help.cloudsign.jp/en/email-address-setting-and-login-setting?hsLang=en#login) - [Sending documents](https://help.cloudsign.jp/en/sending-documents?hsLang=en#main-content) - [Upload and edit documents](https://help.cloudsign.jp/en/sending-documents?hsLang=en#upload-and-edit-documents) - [Destination settings](https://help.cloudsign.jp/en/sending-documents?hsLang=en#destination-settings) - [Bulk sending](https://help.cloudsign.jp/en/sending-documents?hsLang=en#bulk-sending) - [Settings when sending](https://help.cloudsign.jp/en/sending-documents?hsLang=en#settings-when-sending) - [Operations after sending](https://help.cloudsign.jp/en/sending-documents?hsLang=en#operations-after-sending) - [Template](https://help.cloudsign.jp/en/sending-documents?hsLang=en#template) - [Receiving documents](https://help.cloudsign.jp/en/receiving-documents?hsLang=en#main-content) - [Recipient guide](https://help.cloudsign.jp/en/receiving-documents?hsLang=en#recipient-guide) - [Receiving docs](https://help.cloudsign.jp/en/receiving-documents?hsLang=en#receiving-docs) - [Managing documents](https://help.cloudsign.jp/en/managing-documents?hsLang=en#main-content) - [Document confirmation](https://help.cloudsign.jp/en/managing-documents?hsLang=en#document-confirmation) - [Enter document information](https://help.cloudsign.jp/en/managing-documents?hsLang=en#enter-document-information) - [Document import](https://help.cloudsign.jp/en/managing-documents?hsLang=en#document-import) - [Setting ・Administrator privilege](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#main-content) - [Personal settings](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#personal-settings) - [Administrator settings](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#administrator-settings) - [Advanced settings](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#advanced-settings) - [Electronic signature](https://help.cloudsign.jp/en/electronic-signature?hsLang=en) - [API・External service linkage](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#main-content) - [Web API](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#web-api) - [External collaboration](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#external-collaboration) - [CloudSign Payments](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#cloudsign-payments) - [Law](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#law) - [Security](https://help.cloudsign.jp/en/security?hsLang=en) - [Troubleshooting](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#main-content) - [Login](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#login) - [Email sending and receiving](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#email-sending-and-receiving) - [Input items / consent related](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#input-items-consent-related) - [PDF / signature related](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#pdf-signature-related) - [Address settings and document information](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#address-settings-and-document-information) - [Others](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#others) [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_color_RGB@4x.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_color_RGB@4x.png "クラウドサイン ヘルプセンター")](https://www.cloudsign.jp/) © 2015 Bengo4.com, Inc.