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The “Recipient settings are incomplete” error is displayed

When creating documents, the “Recipient settings are incomplete” error may be displayed in the “04 Check details being sent” screen.

SettingErr1

 

Cause

Either the sender or recipient domain may not be used due to an issue.

Solution

  • Check that your own email address is available to be used properly.

  • Contact the recipient on their email address directly to check that your email is being received.

  • If the problem persists, please inquire using the Chat screen at the bottom right of CloudSign.