--- title: Errors when bulk editing document information description: test --- [Skip to content](https://help.cloudsign.jp/en/articles/3343153#main-content) - [English](https://help.cloudsign.jp/en/articles/3343153) - [日本語](https://help.cloudsign.jp/ja/articles/3343153) English Show submenu for translations [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png)](https://help.cloudsign.jp/en/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.cloudsign.jp/en/articles/3343153) - [日本語](https://help.cloudsign.jp/ja/articles/3343153) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [CloudSign Help Center](https://help.cloudsign.jp/en?hsLang=en) 2. 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[Address settings and document information](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#address-settings-and-document-information) # Errors when bulk editing document information This page provides details of errors displayed when uploading CSV files for bulk editing document information, and the relevant solutions.   ``` The file cannot be loaded due to different character encoding. ``` → See [here](https://help.cloudsign.jp/en/articles/3315245?hsLang=en) for the character encoding that can be used with CloudSign.   ``` Document information for up to 50 documents can be edited at one time. ``` → Check if there are more than 50 documents included.   ``` The header item is in a different format. ``` → Check if the first line has been edited.   ``` Preview cannot be displayed because the number of columns is in a different format. ``` → Check if columns have been added or deleted.   ``` The document ID is duplicated in row ○ and row ☓. ``` → The file cannot be uploaded if the document ID is duplicated. Check the specified rows.   ``` Preview cannot be displayed because a document ID that does not exist is included. ``` → A document ID that does not exist has been included. Check if the document ID has been changed.   ``` The limit of the length is 500 characters. ``` → The upper limit for the management title, contract party name, management number, and user defined document information is 500 characters. Check if this limit has been exceeded.   ``` A date that does not exist is entered. ``` → Check if a date that does not exist has been entered. (example that causes error: 2019/09/31)   ``` Please enter the date in the format “2020/01/01” or “2020/1/1.” ``` → Check if the date format is different. (examples that cause error: 2019-09-01, 20190901, September 1, 2019)   ``` Characters that cannot be entered are included. Please enter “Yes” or “No,” or leave it empty. ``` → Check if there are characters other than “Yes,” “No” or left empty for whether or not automatic renewal is enabled.   ``` Characters that cannot be entered are included. Please enter single-byte numbers. ``` → Check if there are characters other than single-byte numbers entered for the transaction amount.   ``` Information does not exist within the file. ``` → Only the first row has information entered. Please enter document information in the second row and on.   ``` The file cannot be loaded. ``` → Please inquire using the Chat screen at the bottom right of CloudSign.   ``` A connection error has occurred. Please try again. ``` → Try again after waiting a while. 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