* This page is about receiving emails from the CloudSign electronic contract service.
There are three main reasons why you might be unable to receive emails from CloudSign.
The email was sent to an incorrect email address
The email was rejected due to email settings
The email was blocked by the server due to some type of defect
First, ask the sender to check whether the email was sent to the right email address. If the email address is correct, check your incoming mail settings.
There may be multiple incoming mail settings depending on your mobile network carrier, so check all the settings before requesting the sender to issue a reminder.
For docomo
Incoming mail settings: Allow emails to be received from support@cloudsign.jp.
Easy Setting: Check that Easy Setting is disabled.
Reject mail with URL settings: Check that this is set to “Disabled.”
Receive incoming mail from PCs or other devices: Check that this is set to “Receive.”
Block spoofing emails settings: Check that this is set to “Disabled.”
For au
See here for settings to unblock all spam email
Incoming mail settings: Allow emails to be received from support@cloudsign.jp.
Recommended settings: Check that this is set to “Disabled.”
Restrict URL links / HTML emails settings: Check that both are set to “Disabled.”
Block spoofing emails settings: Check that this is set to “Disabled.”
Incoming mail from Contacts settings: Check that this is set to “Disabled.”
For SoftBank
Spam email filter settings: Check that this is set to “Disabled.”
Incoming mail settings: Allow emails to be received from support@cloudsign.jp.
Block emails with URL links settings: Check that this is set to “Disabled.”
Allow emails only from cell phones/PHS settings: Check that this is set to “Disabled.”
If you still cannot receive emails after completing the settings above, we will investigate the cause.
Please notify us of the device you are using, OS version, and email application through the chat support at the bottom right of CloudSign.
See here if you are using an email application other than a cell phone email.