Troubleshooting
The “Incorrect email address and password combination” error is displayed when logging in
I forgot my password, or I want to change my password
I am not able to enter text fields/stamps correctly
The “Email address is incorrect” error is displayed
When adding a member, the “〇〇 cannot be managed” error is displayed
When adding a member, the “〇〇 is already in use” error is displayed
The “This email address cannot be registered. Check the details with the administrator at your company. ” error is displayed
Configuration if “Signature has a problem” is displayed (Mac OS)
Configuration if “Signature has a problem” is displayed (Windows)
Text fields and stamps disappear after downloading the PDF data
The “A PDF file that cannot be signed has been uploaded. Check that there are no problems with the file and that it is not protected with security settings ” error is displayed
Viewing concluded PDF files causes text to distort or shrink
The PDF file is not displayed properly
The “Forbidden” error is displayed
When sending documents, the “An error has occurred while sending the document. Please check that signature is not disabled from the PDF security settings” error is displayed
The “There are not enough pages in the uploaded file, and the specified input fields cannot be included. ” error is displayed
The “The size of the uploaded file is not big enough, and the specified input fields cannot be included.” error is displayed
“The file cannot be used as a signature has already been applied by CloudSign ” is displayed
The “An error has occurred. Please reload the page. ” error is displayed.
The “Cannot find the file. It may have been moved or deleted. ” error is displayed
The “Cannot have 0 members permitted to view documents” error is displayed
Errors when importing documents
Errors when using the SSO (Single Sign-on) function