When sending documents, “An error has occurred while sending the document. Please check that signature is not disabled from the PDF security settings” error may be displayed and the document cannot be sent.
Cause
The error may be caused by one of the following.
Signatures may be prohibited due to PDF file settings
The PDF file may be encrypted
Solution
Please check and change the settings of the PDF file.
CloudSign ensures the credibility of PDF files by applying electronic signatures.
The error above will occur if settings are such that signatures are prohibited.
If the problem persists even after changing settings, please inquire using the Chat screen at the bottom right of CloudSign.