--- title: When sending documents, the “An error has occurred while sending the document. Please check that signature is not disabled from the PDF security settings” error is displayed description: test --- [Skip to content](https://help.cloudsign.jp/en/articles/385308#main-content) - [English](https://help.cloudsign.jp/en/articles/385308) - [日本語](https://help.cloudsign.jp/ja/articles/385308) English Show submenu for translations [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png)](https://help.cloudsign.jp/en/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.cloudsign.jp/en/articles/385308) - [日本語](https://help.cloudsign.jp/ja/articles/385308) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [CloudSign Help Center](https://help.cloudsign.jp/en?hsLang=en) 2. [Troubleshooting](https://help.cloudsign.jp/en/troubleshooting?hsLang=en) 3. [PDF / signature related](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#pdf-signature-related) # When sending documents, the “An error has occurred while sending the document. Please check that signature is not disabled from the PDF security settings” error is displayed When sending documents, “An error has occurred while sending the document. Please check that signature is not disabled from the PDF security settings” error may be displayed and the document cannot be sent.   ### Cause The error may be caused by one of the following. 1. Signatures may be prohibited due to PDF file settings 2. The PDF file may be encrypted ### Solution Please check and change the settings of the PDF file. CloudSign ensures the credibility of PDF files by applying electronic signatures. The error above will occur if settings are such that signatures are prohibited. If the problem persists even after changing settings, please inquire using the Chat screen at the bottom right of CloudSign. - [FAQ](https://help.cloudsign.jp/en/faq?hsLang=en#main-content) - [About CloudSign](https://help.cloudsign.jp/en/faq?hsLang=en#about-cloudsign) - [About documents](https://help.cloudsign.jp/en/faq?hsLang=en#about-documents) - [About operation](https://help.cloudsign.jp/en/faq?hsLang=en#about-operation) - [notification emails](https://help.cloudsign.jp/en/faq?hsLang=en#notification-emails) - [Plans](https://help.cloudsign.jp/en/plans?hsLang=en#main-content) - [Free plan](https://help.cloudsign.jp/en/plans?hsLang=en#free-plan) - [Paid Plan](https://help.cloudsign.jp/en/plans?hsLang=en#paid-plan) - [Free option](https://help.cloudsign.jp/en/plans?hsLang=en#free-option) - [Paid option](https://help.cloudsign.jp/en/plans?hsLang=en#paid-option) - [Collaboration plan](https://help.cloudsign.jp/en/plans?hsLang=en#collaboration-plan) - [Email address setting and login setting](https://help.cloudsign.jp/en/email-address-setting-and-login-setting?hsLang=en#main-content) - [login](https://help.cloudsign.jp/en/email-address-setting-and-login-setting?hsLang=en#login) - [Sending documents](https://help.cloudsign.jp/en/sending-documents?hsLang=en#main-content) - [Upload and edit documents](https://help.cloudsign.jp/en/sending-documents?hsLang=en#upload-and-edit-documents) - [Destination settings](https://help.cloudsign.jp/en/sending-documents?hsLang=en#destination-settings) - [Bulk sending](https://help.cloudsign.jp/en/sending-documents?hsLang=en#bulk-sending) - [Settings when sending](https://help.cloudsign.jp/en/sending-documents?hsLang=en#settings-when-sending) - [Operations after sending](https://help.cloudsign.jp/en/sending-documents?hsLang=en#operations-after-sending) - [Template](https://help.cloudsign.jp/en/sending-documents?hsLang=en#template) - [Receiving documents](https://help.cloudsign.jp/en/receiving-documents?hsLang=en#main-content) - [Recipient guide](https://help.cloudsign.jp/en/receiving-documents?hsLang=en#recipient-guide) - [Receiving docs](https://help.cloudsign.jp/en/receiving-documents?hsLang=en#receiving-docs) - [Managing documents](https://help.cloudsign.jp/en/managing-documents?hsLang=en#main-content) - [Document confirmation](https://help.cloudsign.jp/en/managing-documents?hsLang=en#document-confirmation) - [Enter document information](https://help.cloudsign.jp/en/managing-documents?hsLang=en#enter-document-information) - [Document import](https://help.cloudsign.jp/en/managing-documents?hsLang=en#document-import) - [Setting ・Administrator privilege](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#main-content) - [Personal settings](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#personal-settings) - [Administrator settings](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#administrator-settings) - [Advanced settings](https://help.cloudsign.jp/en/setting-administrator-privilege?hsLang=en#advanced-settings) - [Electronic signature](https://help.cloudsign.jp/en/electronic-signature?hsLang=en) - [API・External service linkage](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#main-content) - [Web API](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#web-api) - [External collaboration](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#external-collaboration) - [CloudSign Payments](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#cloudsign-payments) - [Law](https://help.cloudsign.jp/en/api-external-service-linkage?hsLang=en#law) - [Security](https://help.cloudsign.jp/en/security?hsLang=en) - [Troubleshooting](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#main-content) - [Login](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#login) - [Email sending and receiving](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#email-sending-and-receiving) - [Input items / consent related](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#input-items-consent-related) - [PDF / signature related](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#pdf-signature-related) - [Address settings and document information](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#address-settings-and-document-information) - [Others](https://help.cloudsign.jp/en/troubleshooting?hsLang=en#others) [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_color_RGB@4x.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_color_RGB@4x.png "クラウドサイン ヘルプセンター")](https://www.cloudsign.jp/) © 2015 Bengo4.com, Inc.