--- title: Troubleshooting | CloudSign Help Center description: Troubleshooting --- [Skip to content](https://help.cloudsign.jp/en/troubleshooting#main-content) - [English](https://help.cloudsign.jp/en/troubleshooting) - [日本語](https://help.cloudsign.jp/ja/トラブルシューティング) English Show submenu for translations [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_white_RGB@4x-1.png)](https://help.cloudsign.jp/en/) Open main navigation Close main navigation - - [English](https://help.cloudsign.jp/en/troubleshooting) - [日本語](https://help.cloudsign.jp/ja/トラブルシューティング) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [CloudSign Help Center](https://help.cloudsign.jp/en) 2. [Troubleshooting](https://help.cloudsign.jp/en/troubleshooting) # Troubleshooting ## Login - [When adding a member, the “〇〇 cannot be managed” error is displayed](https://help.cloudsign.jp/en/articles/3042340) - [When adding a member, the “〇〇 is already in use” error is displayed](https://help.cloudsign.jp/en/articles/3063619) - [The “This email address cannot be registered. Check the details with the administrator at your company. ” error is displayed](https://help.cloudsign.jp/en/articles/2292285) - [The “Incorrect email address and password combination” error is displayed when logging in](https://help.cloudsign.jp/en/articles/4002202) - [Errors when using the SSO (Single Sign-on) function](https://help.cloudsign.jp/en/articles/4000130) ## Email sending and receiving - [I cannot receive emails (emails not via mobile network carriers)](https://help.cloudsign.jp/en/articles/895457) - [If you have received a return email with a notification of sending failure](https://help.cloudsign.jp/en/articles/1074121) - [I cannot receive emails (cell phone email)](https://help.cloudsign.jp/en/articles/2705806) ## Input items / consent related - [The “You have no viewing privileges” error is displayed](https://help.cloudsign.jp/en/articles/1386789) - [The recipient cannot press the “Consent to document” button](https://help.cloudsign.jp/en/articles/877960) - [I sent documents to myself as a test, but there is no consent button displayed when checking](https://help.cloudsign.jp/en/articles/2107008) - [Stamps or text field characters exceed the page width; how do I insert a line break?](https://help.cloudsign.jp/en/articles/996851) - [I am not able to enter text fields/stamps correctly](https://help.cloudsign.jp/en/articles/415989) ## PDF / signature related - [The “Forbidden” error is displayed](https://help.cloudsign.jp/en/articles/2143256) - [Configuration if “Signature has a problem” is displayed (Windows)](https://help.cloudsign.jp/en/articles/2668781) - [Configuration if “Signature has a problem” is displayed (Mac OS)](https://help.cloudsign.jp/en/articles/2668772) - [“The file cannot be used as a signature has already been applied by CloudSign ” is displayed](https://help.cloudsign.jp/en/articles/4141918) - [The PDF file is not displayed properly](https://help.cloudsign.jp/en/articles/1326058) - [Text fields and stamps disappear after downloading the PDF data](https://help.cloudsign.jp/en/articles/935424) - [The “A PDF file that cannot be signed has been uploaded. Check that there are no problems with the file and that it is not protected with security settings ” error is displayed](https://help.cloudsign.jp/en/articles/4376991) - [When sending documents, the “An error has occurred while sending the document. Please check that signature is not disabled from the PDF security settings” error is displayed](https://help.cloudsign.jp/en/articles/385308) - [The “There are not enough pages in the uploaded file, and the specified input fields cannot be included. ” error is displayed](https://help.cloudsign.jp/en/articles/3899639) - [The “The size of the uploaded file is not big enough, and the specified input fields cannot be included.” error is displayed](https://help.cloudsign.jp/en/articles/2839957) - [Viewing concluded PDF files causes text to distort or shrink](https://help.cloudsign.jp/en/articles/4376961) See less ▼ ## Address settings and document information - [The “Recipient settings are incomplete” error is displayed](https://help.cloudsign.jp/en/articles/2727319) - [The “An access code has been specified, so you cannot edit the contract period” error is displayed](https://help.cloudsign.jp/en/articles/3969358) - [Errors when bulk editing document information](https://help.cloudsign.jp/en/articles/3343153) - [The “Email address is incorrect” error is displayed](https://help.cloudsign.jp/en/articles/1355367) ## Others - [The “Cannot find the file. It may have been moved or deleted. ” error is displayed](https://help.cloudsign.jp/en/articles/2102760) - [Errors when importing documents](https://help.cloudsign.jp/en/articles/3343148) - [The “Cannot have 0 members permitted to view documents” error is displayed](https://help.cloudsign.jp/en/articles/3640982) - [The “An error has occurred. Please reload the page. ” error is displayed.](https://help.cloudsign.jp/en/articles/4213240) - [FAQ](https://help.cloudsign.jp/en/faq#main-content) - [About CloudSign](https://help.cloudsign.jp/en/faq#about-cloudsign) - [About documents](https://help.cloudsign.jp/en/faq#about-documents) - [About operation](https://help.cloudsign.jp/en/faq#about-operation) - [notification emails](https://help.cloudsign.jp/en/faq#notification-emails) - [Plans](https://help.cloudsign.jp/en/plans#main-content) - [Free plan](https://help.cloudsign.jp/en/plans#free-plan) - [Paid Plan](https://help.cloudsign.jp/en/plans#paid-plan) - [Free option](https://help.cloudsign.jp/en/plans#free-option) - [Paid option](https://help.cloudsign.jp/en/plans#paid-option) - [Collaboration plan](https://help.cloudsign.jp/en/plans#collaboration-plan) - [Email address setting and login setting](https://help.cloudsign.jp/en/email-address-setting-and-login-setting#main-content) - [login](https://help.cloudsign.jp/en/email-address-setting-and-login-setting#login) - [Sending documents](https://help.cloudsign.jp/en/sending-documents#main-content) - [Upload and edit documents](https://help.cloudsign.jp/en/sending-documents#upload-and-edit-documents) - [Destination settings](https://help.cloudsign.jp/en/sending-documents#destination-settings) - [Bulk sending](https://help.cloudsign.jp/en/sending-documents#bulk-sending) - [Settings when sending](https://help.cloudsign.jp/en/sending-documents#settings-when-sending) - [Operations after sending](https://help.cloudsign.jp/en/sending-documents#operations-after-sending) - [Template](https://help.cloudsign.jp/en/sending-documents#template) - [Receiving documents](https://help.cloudsign.jp/en/receiving-documents#main-content) - [Recipient guide](https://help.cloudsign.jp/en/receiving-documents#recipient-guide) - [Receiving docs](https://help.cloudsign.jp/en/receiving-documents#receiving-docs) - [Managing documents](https://help.cloudsign.jp/en/managing-documents#main-content) - [Document confirmation](https://help.cloudsign.jp/en/managing-documents#document-confirmation) - [Enter document information](https://help.cloudsign.jp/en/managing-documents#enter-document-information) - [Document import](https://help.cloudsign.jp/en/managing-documents#document-import) - [Setting ・Administrator privilege](https://help.cloudsign.jp/en/setting-administrator-privilege#main-content) - [Personal settings](https://help.cloudsign.jp/en/setting-administrator-privilege#personal-settings) - [Administrator settings](https://help.cloudsign.jp/en/setting-administrator-privilege#administrator-settings) - [Advanced settings](https://help.cloudsign.jp/en/setting-administrator-privilege#advanced-settings) - [Electronic signature](https://help.cloudsign.jp/en/electronic-signature) - [API・External service linkage](https://help.cloudsign.jp/en/api-external-service-linkage#main-content) - [Web API](https://help.cloudsign.jp/en/api-external-service-linkage#web-api) - [External collaboration](https://help.cloudsign.jp/en/api-external-service-linkage#external-collaboration) - [CloudSign Payments](https://help.cloudsign.jp/en/api-external-service-linkage#cloudsign-payments) - [Law](https://help.cloudsign.jp/en/api-external-service-linkage#law) - [Security](https://help.cloudsign.jp/en/security) - [Troubleshooting](https://help.cloudsign.jp/en/troubleshooting#main-content) - [Login](https://help.cloudsign.jp/en/troubleshooting#login) - [Email sending and receiving](https://help.cloudsign.jp/en/troubleshooting#email-sending-and-receiving) - [Input items / consent related](https://help.cloudsign.jp/en/troubleshooting#input-items-consent-related) - [PDF / signature related](https://help.cloudsign.jp/en/troubleshooting#pdf-signature-related) - [Address settings and document information](https://help.cloudsign.jp/en/troubleshooting#address-settings-and-document-information) - [Others](https://help.cloudsign.jp/en/troubleshooting#others) [![クラウドサイン ヘルプセンター](https://help.cloudsign.jp/hs-fs/hubfs/%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_color_RGB@4x.png?width=170&height=40&name=%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E3%82%B5%E3%82%A4%E3%83%B3_logo_horizontal_color_RGB@4x.png "クラウドサイン ヘルプセンター")](https://www.cloudsign.jp/) © 2015 Bengo4.com, Inc.